What about technical support after 1 month?

For 1 month after your purchase, we provide FREE support by phone, FAX or email. We support you while you install the product, get it networked so hundreds of users can access the data, and learn how to use it.

If you require support after the first 1 month, most don't, you can purchase 1 year of support by phone, fax or email for $199 or purchase "by the issue" for $75 per issue.

How do I upgrade to a larger version?

Just call and purchase it. We email you a small file that will make the upgrade.

Is there a penalty for purchasing a smaller version and upgrading to a larger version?

Yes, but a small one - $49 

You can upgrade to a larger version at any time by paying only the difference in the price of the smaller one to the larger one +$49. We email you an upgrade file.

Can I import data ?

Yes. Training Tracker has a built in import feature that allows you to import data about people (attendees) from an ASCII Text File. If your data is in Microsoft Excel you can save it as an ASCII Text file and import it into Attendance Tracker. If your data is in some other software it can usually be exported or saved as an ASCII Text file.

How many scanners do I need ?

Generally one per session if they all start at the same time. If the sessions start on different days - just one scanner may work. If you have multiple entrances to the session room - perhaps one per door. If you use the "barcode sheets" printed by attendance tracker, then you might only need one scanner for 100's of sessions. Call us and we can help you decide.

Do I need any other software such as Microsoft Access?

No, we provide all the software for Attendance Tracker on a CD-Rom and one floppy disk.

Does Attendance Tracker work with other scanners?

If you have other scanners, for a fee, we can generally adapt our software to work with them. You will need to supply the scanner and documentation. Call us for more details.

I bought my scanner from another source. How do I get a software license for the scanner?

Depending on the model, you will either need to ship us the scanner or read us some numbers over the phone. We will send you a file by email. Call us for details.

Is there any charge for additional "users"?

No. You can install this software so that hundreds of users can share a central database and there is no extra charge.

How many users can log in and operate the software ?

255 users. 

Can I use the Unattended Attendance Tracker Data Collector by itself?

Yes. The Unattended Attendance Tracker Data Collector records barcode swipes to a file. This file contains the barcode, date and time, and can be used by other systems, imported into a spread sheet, or imported to Microsoft Access. The file created by the Unattended Attendance Tracker is a simple ASCII Text file.

How do I move a file from the Unattended Attendance Tracker Data Collector to Attendance Tracker?

The easiest way is over a network. Just be sure that one of the PC's that runs Attendance Tracker can read a file over your network from the PC running the Unattended Data Collector. Other methods are to send the file by email, FTP the file, save it to a thumb drive, or even burn it to a CD.

What is a MAPI Compliant Email ?

Attendance Tracker's e-mail support requires that you have an e-mail program installed and properly configured. Attendance Tracker uses a protocol named MAPI (Mail Applications Program Interface) to "talk" to your e-mail program. MAPI is a standard interface that allows Attendance Tracker and other programs (including Windows itself) to instruct your e-mail program to create a new message and send it. 

Examples of popular MAPI-compliant e-mail programs include (but are not limited to) Outlook, Outlook Express, AOL 7.0, AOL 8.0, and Eudora.

AOL versions 5.0, 5.0, and 6.0 are not MAPI-compliant and therefore do not support Attendance Tracker's e-mail features.

Was Attendance Tracker developed by another company?

No. Attendance Tracker Versions 1 and 2 have been solely developed by Computer Directions, LLC and have only been sold by Computer Directions, LLC. It is not based on any previous software by any other company.

How long does it take to install the software?

About 5 minutes.

What Size Computer Do I Need

• Attendance Tracker Software runs on Windows XP and Vista
• Minimum processor is a Pentium 100mhz with 128 megs of RAM
• About 10 megs of hard disk space per 1,000 persons is required.
• It can be installed on a network and can support 255 users at no extra cost.

Questions? Email  salessupport@comdirections.com

Call    TOLL FREE   866-571-2108